On-Site Customer Service Representative


Concord, ON

Job Description:


  • Oversee all on-site after sales service enquiries;
  • Assess homeowner correspondence and issue work orders respectively;
  • Document deficiencies using in-house software and create Service Work Orders;
  • Delegate tasks to the respective service technician with work orders via data base;
  • Maintain logs and generate reports;
  • Inform trades and subcontractors of outstanding work as required;
  • Provide customer and trade information to the Site Superintendent when requested;
  • Follow all policies and procedures stipulated in the company Employee Manual;
  • To follow instructions delegated by the Field Manager;
  • Request assistance from the Field Manager as required to address daily issues;
  • Report to the Field Manager problematic trades to be addressed in a timely fashion;
  • Attend staff meetings when requested;
  • Communicate with site staff to ensure a quality end product is being delivered;
  • To always conduct in a professional manner and provide the best customer service possible;
  • To accept same above duties if transferred to the High Rise division;